Shipping policy

Shipping Policy

1. Where we ship

We ship to the United States and to most countries worldwide. If your address is outside our delivery areas, checkout will let you know before you pay.

2. Shipping cost

Shipping is free on every order that includes a Bowltereta bowl. Any shipping cost that applies is always shown clearly at checkout before you confirm your order.

3. Processing time

Once your payment is confirmed, we need 2 to 4 business days to prepare your order. Orders placed on weekends or holidays start processing the next business day.

4. Delivery time

Once shipped, delivery to the US takes 6 to 12 business days. In total, expect your order to arrive within 8 to 16 business days of purchase. These are estimates and can be affected by customs, carrier delays or events outside our control.

5. Tracking

As soon as your order ships, you'll receive an email with your tracking number. You can also check its status on our “Track your order” page. If your tracking shows no updates 5 business days after you receive the shipping email, please contact us before assuming the package is lost.

6. Duties and taxes

Orders shipped to the US are generally below the de minimis threshold. If any import duties or taxes apply to your order, they are the responsibility of the recipient unless stated otherwise at checkout.

7. Wrong or incomplete address

Please double-check your shipping address. We're not responsible for delays or losses caused by an incorrect or incomplete address. If a package is returned to us for this reason, reshipping costs are paid by the customer.

8. Lost or damaged packages

If your package arrives damaged, email us within 48 hours of delivery with photos of the box and the product. If a package is lost in transit, we'll work with the carrier and offer you a reshipment or a full refund.

9. Contact

Questions about your order? Email us at help.bowltereta@gmail.com. We reply within 2 business days.